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Frequently Asked Questions
1. Qualifications and Company Information
2. Payment & Guarantees
3. Out Of Town Events
4. Weddings
4.1 Staff Present
4.2 Dressing
4.3 Ceremony
4.4 Garden
4.5 Reception
4.6 Pre-Wedding Session
5. Studio Sessions
6. Prints & Format
7. Video Format
8. Christenings
9. Graduations
10. Glamour & Fashion
11. Funerals
12. Parties and Celebrations
13. Conferences and Presentations
14. Web Services
15.
Photo ID Cards
16. Passport and Visa Photos
17. Graphic Designs
18. Printing
19. Broadcasting
20. Aerials
21. Print
Release
1. QUALIFICATION AND COMPANY
INFORMATION
What are your qualifications?
We are trained and
certified by the New York Institute of Photography, the Writers Institute of
Creative Writing and Journalism, Associate Photographers International, the
Newspaper Institute of America, Consult Bahamas Training Center and the College
of the Bahamas. All of our employees are certified trained specialist in the
fields of service that we offer. We are constantly training and updating our
knowledge to keep abreast with the latest information, technology and services
in our fields of service.
What is multi media?
A combination of
text and media, as film, tape recordings, slides, and special lighting effects,
used for entertainment or education. The process of data, pictures, sound and
video to compact disc or magnetic tape, electronic mediums, radio, television,
computer, internet, printing material or stage.
What are the various general departments of your
company?
The general
departments of our company are: the technical and administration teams: The
technical departments include: Photography, Studio and Printing, Videography and
Editing, Digital Imaging and Image designs, Webmaster and Hosting Service. The
administration departments are: the Business office, Customer Service and
Support, Consultancy, Advertising, Projects and Presentation Management.
How long have you been doing this kind of work?
Our companies have
been active in the computerization of multimedia service for the pass
8 years. For the pass
16 years we have been active
in every area of photography and video production.
How many other staff do you have?
We employ
6 full time professional
specialists in the area of multimedia which excludes our administration,
support, sales and marketing staff. There is more than
20 trained freelance staff
trained in every area of service ready to serve at any time.
Do you offer consultants, training or seminars in any
area of your services?
Our studio has
trained dozens of individuals who are still active in the fields of services in
various companies. We have also offered consultancy in our fields of service to
major hotels and companies and have been providing this service for more than
10 years. We are always
available to host or to participation in seminar local and abroad.
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2. PAYMENT & GUARANTEES
What is your deposit?
Our deposit is
50% of the service charge on
all bookings by cash, check or credit card unless other wise specified. The
remaining balance is to be collected before the day of the event, unless
otherwise specified.
What does the deposit cover?
The initial deposit
reserves the booking date and once the booking is made the date and time is
purchased by the booking deposit. The final deposit is the payment for service
render.
Do you refund deposits or down payment?
100% of the down payment to
reserve the date of affair is non-refundable is non refundable. If the event is
paid for in full then
50% of the amount is refunded
if the booking is cancelled in advance and within one month of the event.
Do you honor cancellations?
Yes we honor
cancellations, however the deposit to reserve the date of event is
non-refundable unless in the event of death. However the deposit can be credited
to a postponed date or used as credit towards another area of our service.
Do you accept credit cards?
We accept master
card and visa card.
Is there a charge for extras or an overtime cost?
There is a charge
for overtime, extra service, items or location and the cost various. The extra
and overtime is applied wherever the time expires or the where the items of the
package increases or is added.
If you can not attend or service our event do you have
a backup plan?
Other then natural
causes or catastrophic events there is never a reason for us to fail to keep an
appointment. Once we have booked an event there is a definite guarantee that we
will be there to service that event.
What are your regular work hours and do you make
appointments?
Our regular working
hours are Monday to Friday
10am to
6PM. All other days and times
by appointment only.
Do you come to locations to make presentations?
Our promotion and
sales director or representatives are available to present all areas of service
that we offer to you by appointment wherever you choose.
Do you accept checks?
We accept personal
and company bank certified checks, international money order, postal money order
deposited to our account within fourteen working days before the date of the
event or before the result of our work is completed or delivered.
Do you give receipts?
Yes we give
receipts or may send a receipt by email.
Do we sign a contract?
Yes we prefer to
sign an agreement with our clients and will do so even if the client has
completed the payment in advance of the event.
What is my guarantee?
Our clients are
always guaranteed excellent service, the best quality result and professional
support, product and service satisfaction and the highest standard of discipline
and attitude of our employees.
Can I upgrade or downgrade my package?
In the even where
the full amount of the package is paid in advance, downgrade is not accepted,
however upgrading the package is welcome.
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3. OUT OF TOWN EVENTS
Do you travel out of town to work?
We travel out of
town at the expense of the client. Expenses are structured in the out of town
rate which includes airfare, transportation, hotel and food and security where
possible and necessary.
What is your fee for traveling out of town and what
does it includes
The fee and rate
depends on a number of factors such as nature of the assignment and place of the
event, assistant or helpers.
Does this fee include an assistant and how much does it
include?
The out of town
rates structured will include assistant where it is necessary including travel
accommodations and security equally to that of the producer.
Do you dine at our expenses?
According to the
conditions, arrangement and the nature of the event and agreements of the
contract. For example if it is an all day event and dining is present and if we
are permitted to dine we will be oblige to dine with you.
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4. WEDDINGS
Do you do local or Bahamian weddings?
We specialize in
local Bahamian weddings and have been doing so for the pass
17 years.
Do you do tourist weddings?
We specialize in
tourist wedding and have been doing so for the pass
14 years
Do you use film or digital cameras?
Currently we have
fully converted our service and equipment to digital and will only resort to
film upon request.
How many persons in my bridal party does my package
cover?
There are many
packages to choose from, you can review the packages and choose which package is
best suited for your needs, or we can customize a package for you.
If we get you to video our
wedding, can you put in video of a location in The Bahamas (e.g. Atlantis), even
though the ceremony won't be held there and we are not staying there?
Yes we can use clips of locations in Nassau
and some other islands that are available in your video as you choose.
Can we have the same music you
used on the sample video?
Yes we will be glad to use the same music if you
like.
Do you charge extra for large bridal parties?
This depends on the
package arrangement; once the package is booked you can either upgrade or pay
additional of each pair or couple added to your party.
How much is your cost for each additional couple or
person?
The price is
usually
5% of the package price for
each couple, however the rate varies and prices are subject to change without
notice.
What does this extra charge includes?
The extra charge
includes standard coverage which includes an additional couple to be
photographed along with the rest of the bridal party and may also include a few
additional prints to package amount.
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4.1 STAFF PRESENT
Who will videograph my wedding?
The photographer
and videographers work in pairs and either one may be producer or assistant, so
either the producer or the assistant will videograph the session.
How many assistants will be present at my wedding?
There may be as
little as one assistant and as many as four assistants at times, it depends and
a final figure is given according to the agreement.
Do you work along with other videographers or
photographers?
Our studio is
equipped with both areas of service and we prefer to offer both service for
better synchronization of team work. However, if it is necessary we are always
willing to work in association or in alliance with other producers.
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4.2 DRESSING
What time will you start at my wedding?
Usually it is about
one and a half hours before the wedding ceremony. The amount of time depends on
the package.
When do you leave the dressing for the ceremony?
Our intention is to
arrive at the place of service half an hour before the bridal party in order to
setup and photograph the groom and the groomsmen, etc.
How much space do you need?
As much space as
possible is preferable and the room or rooms should always be cleared of
unnecessary items or persons not apart of the story.
Do you work along with the wedding coordinator?
Yes we always
prefer to work along with the wedding coordinator in order to preserve the
moment and result desired.
How much time do you need to photograph at the
dressing?
According to the
size of the bridal party and the program of the event one hour is adequate.
However the time may vary according to schedule and conditions, for example if
the make-up artist or hair stylist fail to arrive within the schedule this may
reduce the session time or may even result in canceling the session of the
dressing. However this decision depends on the package time and the bride or
the coordinator determines the factor.
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4.3 CEREMONY
What time will you arrive at the ceremony?
Within
45 -
30 minutes before the ceremony
or service begins or immediately following the photo session at the dressing.
Do you take photos of the audience and the parents
being seated and seated?
Yes, however the
amount of such shots depends on the package and the amount of prints.
Do you take a photo of the march up of each couple of
the bridal party?
Yes, a shot of each
couple is taken as they march up together.
Do you direct the ceremony?
This depends on the
minister and the coordinator, if it is allowed we do where it is necessary.
Are you allowed to work in restricted areas at the
ceremony?
It depends if it is
outdoors or indoors, whether it is a church or private home. In some
denomination of churches only the minister, the bride and groom are allowed in
restricted or secret areas of the podium or platform, usually the producers are
restricted from entering certain areas and only do so when allowed by the
minister.
Do you interrupt or ask for time out to get the right
shot?
This depends on the
environment and the teamwork of the all persons involved in the service
including the minister. If the bride or the groom shifts away from the view of
the camera lens and if it is impossible or difficult to move and the producer
feels it is necessary to record the angle then he may deliberately and politely
interrupt.
The ceremony will be short and to
the point. Can you do this?
Yes, most tourist wedding are short and
to the point, the end result of
your video will be between 20 and 30 minutes depending on whether you are
willing to pose for the camera for the entire time that you have booked
us for.
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4.4 GARDEN
Do you work with a photo list and can we submit photo
list in advance?
No, we do not make
it a practice to work with a photo list as it result in time and delay the order
of the session in the manner in which it is most practical to assemble the part
for the party shoot.
Do you video record while taking photographs in the
garden?
It depends on the
package and most package request is without video recording while at the garden.
Do you take a photo of each couple and of each
individual of the bridal party at the garden?
It depends of the
package, but this feature can be a last minute add-on at additional cost if not
already in the package.
Will you photograph individuals attending the garden
session upon request?
We can do this upon
request at additional cost added to the balance of the current account.
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4.5 RECEPTION
Do you make photographs of the entrance of the bridal
party?
Yes as each couple
enter the hall or the area they are photographed together.
Do you make photos of the head table before seated?
Yes, unless the
program does not require the bridal party to stand together before seating,
otherwise the head table is photographed while seated.
Do you make photographs of the audience tables?
Yes, depending on
the photo package and the amount of prints in the package. Packages where there
are less prints two prints are made showing the audience seated to the left and
the other to the right of the hall. If the package permits then each table is
photographed individually.
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4.6 PRE-WEDDING SESSION
Do you produce pre-wedding photographs or video?
Yes, either
included in the package or at additional cost?
Do I choose the location for the pre-wedding session
and how many locations is allowed?
The location is
always up to you, the amount of location depends on the package or the
arrangement.
Do I book in advance and how many sessions do we book?
Yes, always book in
advance and each location is a session, if one location is chosen then one
session.
Will the print or the clips from the session be
included in final package?
Yes the print will
be inserted into the proof album and the video clips will be edited into the
video.
What is the maximum time for the time session?
The maximum time
depends on the package or the arrangement, but usually the one hour is adequate.
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5. STUDIO SESSION
How much time is each studio session?
There are several
packages and the package may very.
Do you have a hair and makeup person?
On a freelance
basis and can be provided at additional cost.
How many backgrounds can I choose from?
We offer a variety
of backdrops and depending on the package and the arrangement as many as
5 backdrops maybe included in
the photo session.
Are the backdrops computer generated, virtual, physical
backgrounds?
There are a variety
of backdrop options at the moment we offer physical and computer generated
backdrops.
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6. PRINTS & FORMAT
Do you give proofs?
We serve only the
best quality prints, therefore our proofs and the final prints.
What size are the proofs and what format do you give?
There is a range of
print sixes
31/2
x
5,
4x51/2
and
4x6
film or digital format.
How long will it take to get the results or proofs?
Depending on the
event, studio prints are within a week, local weddings within
2 to
6 weeks, tourist wedding within
1 to
4 days, other event may vary.
When do I put in for the enlargements?
The entrance time
for the enlargements is
6 to
12 months.
Do you print Black & White, Sepia Effect prints?
Yes, we can produce
Black & White, Sepia Effect, Duotone Effect and mixed Color with Black & White
or Sepia effect prints by request at an additional cost.
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7. VIDEO FORMAT
Do you Do NTSC and PAL?
Yes we record in
NTSC or PAL.
What format will you record my video in?
The standard format
is NTSC (Western standard), by request we can record the video to PAL (Eastern
standard).
Do you record to DVD-RAM or
CD-RAM?
We record only to DVD or CD. CD-RAM or
DVD-RAM is a CD or DVD disk in a casing.
Our format is either CD, SVCD or DVD neither of these disk is in a casing. All
of our disks will play both from computer or your home entertainment system.
What material format will you use will it be DVD, VCD,
SVCD, DV or VHS format?
According to your
request or package we will record to DVD, VCD, SVCD, DV or VHS format.
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8. CHRISTENING
Are you open on Sundays for christening?
Our regular working
hours are Monday to Friday
10am to
6PM. All other days and times
by appointments only.
Do you book in advance for christening?
Yes, we do
christening only by bookings in advance and in deposit only.
What is the deposit?
The deposit is
50% of the package and the
balance is paid on the day of the session.
What are the rules and conditions of your packages?
Our packages are
designed and are based on the amount prints required as well as the amount of
persons in the party.
Is there extra charge for additional person to the
group?
You can either
choose a package that is based on the size of your group or the amount of prints
desired or both; otherwise additions will be extra cost.
Do I wait in line or the time that I book reserves the
time for me?
Once the booking
time is made it is reserved and you are served precisely at the time reserved
for you. If for some reason you are detained or late and another appointment is
scheduled and is on time then our only other option is for you to wait patiently
inline.
What do you suggest in regards to my child so that I
assure the best photos?
This event is to
capture the most delightful moment of the child it is best if all individuals
involved in the event schedule themselves accordingly so that the child is at
its best moment. Usually the child is awake and fed to early, this makes it
difficult to capture the child at its best. Our suggestion is to work with the
child the night or the day before so that it is well fed and is totally awake
for the photo session.
What assistance do you required in working with the
child?
Usually the parents
are present in the studio along with the photographer making it possible for the
best photo.
Do you make photos of each god-parent with the child?
Yes, each
god-parent is photographed with the child.
Do you make a family portrait of the baby if other
family members are present?
Yes, if other
members of the family are present and if the appointment is on schedule then
without additional cost we also take this moment to create at least one snap
shot of the baby and family members.
When do we collect the proofs?
The proofs are
ready within a week.
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9. GRADUATION
Do you book graduation photo packages and do you come
to location, what is the cost?
We book only in
advance travel to whatever location, there is usually one photo session per
school at no additional cost other the price of the package of each student.
Additional sessions result in additional cost by the hour and time period
(example daytime or evenings).
How much time do you require for the photo session?
It take
approximately
5 to
10 minutes to photograph each
student, the amount of time is calculated based on the amount of students.
Do you have or supply caps, gowns, rings, etc?
We are associated
with vendors who supply us according to our need. We will be happy to supply
the graduation class with the accessories necessary for the graduation program.
Do you photograph and video record proms or the
location celebration?
Yes, we photograph
and videograph prom but only booked in advance by deposit.
Do you produce material for the school year book?
Yes our marketing
and sales department would be happy to work with your school to produce material
for your school year book.
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10. GLAMOUR & FASHION
What are your policies for glamour & fashion session?
That each model
sign a model release for so that material that we produced are also accessible
by our studio for advertising and promotions.
How does the model release benefit the model?
The model has the
option of lower price, additional sessions, prints etc.
What areas do you cover?
We cover all areas
of glamour and fashion.
Do you make composite?
Yes we produce
composite, portfolios or any form of presentation including video and websites.
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11. FUNERALS
Can I get copies of the video?
Yes we offer
duplication service and copies of the video are available for tape or CD at your
convenience.
In what format and how long does it take?
Depending on the
amount of copies the order can be ready within a week.
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12. PARTIES & CELEBRATIONS
What is your request for doing parties?
That there is
adequate security in a safe and controlled environment.
Do you require overtime?
Depending on the time of the day, the price for
evening service is slightly more then daytime.
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13. CONFERENCES AND PRESENTATIONS
What is required for you to be present at this event?
We require the
details of the event or the agenda such as a script of the program and the names
of the individuals participating.
Do you communicate with your crew during the session?
Yes, there is
constant communication, usually not distracting to the meeting or interfering
with the photographing, audio or video recording of the event.
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14. WEB SERVICE
Do you have registered domain names for sale?
At the moment we do
not carry registered domain names for sale, if the name is available we will be
happy to register the domain name of your choice.
Do you design websites?
Yes, we have great expertise in web design and web
building. We also offer website management and maintenance services.
Do you register domains?
Yes, we register
domains of your choice including .com, .net, .org, .bs and others.
How much megabytes of space can I rent?
Our website
packages provide a wide range of available web-space from
12MB to over
1 GB.
Can you host and manage my website?
Yes, we provide website management and maintenance
services and also special deals with world-class hosting services.
Do you operate as a server?
No, we do not
currently provide server space but we do register your site for hosting with
other servers (at special low rates). At the moment we are working at developing
this service and it will be available in the future.
Do you use the space of other servers?
Yes, we have
special arrangements with world-class servers and we will complete the
registration process for you and also provide maintenance service.
How much bandwidth do you allow per month?
The amount of
bandwidth depends on the package and is usually between
1 and
10 GB per month.
Can I update my site and how often can I do so?
Yes your site is
updatable and depending on the package it can be updated at lease once a day and
the effects are available the following day.
Can I manage my own account when I decide?
Yes, you can
request the handling of your account whenever you choose.
Do you offer email address webemail boxes?
Yes, if you do not
have an online service or a website we can provide you with a personal email
address account at a low monthly rate.
How much web space is allowed and what size file can I
send and receive?
Depending on the
package, but as little as
5MB and
50MB email space and between
1 and
10 GB send and receive.
Do to the high stake of fraud many companies, firms and
organizations reject hotmail and yahoo etc as valid email address for doing
business, is your email address considered to be valid?
Any email that we
register will be registered under our banner and company name as a valid email
address, a valid email address is one that is easily traceable to the source
using it. You will attend in person our studio where you will register under
our name by providing us valid information which will be stored in our databank
for future reference. Your email address will read
yourname@ourcompny.com for example
youname@p21pro.com etc.
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15. PHOTO ID CARDS
Can I book photo ID sessions at my location and what is
the fee?
There are two
options: a studio session which is without additional charge and location
session which is an hourly rate, the rate varies.
What do I need to get started?
Please supply us
the details for the layout and data that will identify each individual, name,
position, employee number, expiration or issue date, NIB or social security
number, employee signature and the authorization signature, etc. Once the layout
is produce the proof is available for viewing correction or a maximum of one
change. One the correction or changes have been made the layout will be ready
for the ID photo session within hours.
What type of materials ID cards do you issue?
We issue at the
moment PVC and laminated cards.
When do I receive the photo ID card?
The photo ID card
is ready within
10 minutes or within
7 working days depending on the
traffic and the arrangement.
Do you keep a file?
Yes, all files are
stored in our databank and backed up for future use.
How do I get a copy if I lose my ID card and do you
bill my office?
Yes copies or
duplication of the photo ID card is always available each copy is paid for
either in advance or at the time it is issued.
What are PVC cards?
Commonly referred
to as plastic cards (polymers vinyl cards).
What are security access cards?
Cards that give
access to restricted areas, including machines or computers.
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16. PASSPORT & VISA PHOTOS
Do you do color, black and white passport photos?
Yes, we offer both
color and black and white passport photos on quality photo paper, printed while
you wait.
Do you make photo size US immigration?
Yes, we provide
prints of all sizes, including those required by the US embassy and immigration.
How long does it take?
Printing of
passport photos usually takes
5 to
15 minutes.
Can I use these photos for job applications?
Yes, these photos
can be used in job applications, visa forms, passports, etc.
Do you keep my photo in file?
Yes, we keep all
the photos we print in our files so you can always come back and get copies. The
photos will stay in file unless there is a system crash before the files are
backed up.
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17. GRAPHIC DESIGNS
Do you do photo restoration?
Yes, we use the
highest class digital equipment and employ the top graphic artists to make our
photo restoration service truly amazing.
How do you charge for this?
For photo
restoration we charge by the hour for restoration work and also for scanning and
for the print. For detailed prices, click here.
What size photo is preferred for scanning?
We can scan almost
any size but photos that are
8x10
or smaller are scanned faster and for a lower rate.
Can you make a color photo from black and white print?
Can you make black and white from color?
Yes, we can use
both grayscale and sepia toning effects to give your photos that stylish old
look.
What is gray scale?
Grayscale is what
is commonly referred to a black and white.
What size photo do I get in the restoration package?
Any size print is
available. However, to ensure detail, we do not recommend for the restored print
to be much larger then the original.
Can I get copies later?
Yes, re-prints are
available for
6 months after the
Do you design advertisement material?
Yes, we have
experiences in advertising with both Bahamian and international companies. We
design and print advertisement material of all sizes.
Do you create and design custom logos and other
designs?
Yes, our graphic
artists are the best in their field and will design wonderful artistic logos,
borders and other designs for you,
Do you create posters, fliers and other advertising
materials?
Do you design business cards?
Yes, we design and
print business cards. You may pick up your cards
24 hours after he order is
placed.
Do you design resumes and how do I supply the
information?
Yes, you can submit
the information to us by email, handprint in legible handwriting or typed.
Do you create materials for presentations?
Yes, this service
is provided by our advertising and promotions department.
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18.
PRINTING
What kind of printing do you do?
We produce material
for photographic paper and plain paper or copy paper
20lbs stock.
What size prints do you make?
We produce from
11/2
x
2 inches to
14 x
20 within a week all other
size above this are custom size and can take as many as six weeks.
Do you print resumes, presentation material, business
cards, brochures and posters?
Yes we print a
variety of all these products.
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19. BROADCASTING
Do you produce commercials for radio and television?
Yes
Do you produce scripts for radio and television?
Yes
Do you have persons for acting or voice over?
Yes, we are
affiliated with broadcasting announcers and one can be provided for you at any
time.
Do you do lighting, video and audio effects?
Yes, there are many
types of audio and lighting effects. Please contact our productions department
for rates and information.
Do you offer video editing service?
Yes, our price is
based on an hourly rate. Click Here to view the rates
What is your policy for video editing?
Our policies
require that material provided to us meets the standards and requirements for
NTSC system editing. Once the material is edited, it is available for correction
and changes after which it is processed for final production.
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20. AERIALS
Do you have an aircraft or do I provide an aircraft?
No, we do not own
an aircraft can be provided at your expense or you can also provide an aircraft.
Do you require extra insurance?
It is preferred
that all vessels that our employees and production crew board meet the standards
of BAA & FAA security regulations.
Do you require extra flight gear to record from the
open window or door of the aircraft?
Yes, safety is
always our primary goal and there could never be too much safety gear.
Do you prefer helicopter or a fix wing jet or prop to
record?
The choice of
aircraft depends on the type and nature of the assignment.
Do you prefer day or night recording?
The choice of
timing depends on the type and nature of the assignment.
21. PRINT
RELEASE
What is the Certificate of Ownership
or Print Release and why do I need it?
The certificates of
ownership is optional and not apart of any package on our list
it is an electronic document copied to CD or DVD media (it can also be forwarded
by email or via Dropbox.
You may print and share your personal images -
photographs and video as you
choose and that you are under no restriction by this
studio as to what you do with
your images and are under no
obligation to purchase anything additional. The certificate of ownership is
provided to you if
required (such as by commercial
institutions).
Please note that commercial institutions might/recognizes the
international copyright laws and that the images produced by
this studio that is provided
to be printed is
recognized as copyright material of
the author -
Picture21Studio.com. Such institutions now or in the future might request this
document to be presented for their protection.
This service is not provided to you by many other
professional studios,
so unlike many other professional studios we
have made this document available and is provided as a separate item for sale,
but only sold to you if you request it.
Please note that only the set amount of image files
contained in the package will be burned to the photo CD, all image files
produced will be extra and are as follows:
See Rules and Condition Page
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